If you are able to provide a receipt or other satisfactory proof of purchase, KidsKNOW Distribution may offer you an exchange or refund if:
- Goods are damaged or faulty through no fault of your own
- Goods are supplied incorrectly
Please choose carefully as KidsKNOW Distribution will not provide you with a refund or exchange if you simply change your mind. If your DVD is faulty, please notify us within 14 days of receiving the product. Please contact firstname.lastname@example.org if you wish to return an order. We will then advise you of the returns and replacement procedure. Any returning items are shipped at the owners risk and KidsKNOW Distribution will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party.